What does it mean to say that a customer is satisfied? The simplest and most widely accepted definition of customer satisfaction is meeting or exceeding customer expectations

What does it mean to say that a customer is satisfied? The simplest and most widely accepted definition of customer satisfaction is meeting or exceeding customer expectations. For example, a number of companies have adopted this definition, and while it is relatively straight forward, its implications for building service policies are not. Operations managers need to work with marketing and sales managers to answer questions 

1. What do customers expect from the organization?

2. How does the organization form their customer expectations?

3. Why or how does this company fail to satisfy their customer?

4. Does the company mostly satisfies its customers, is that sufficient?

5. 750 – 1,000 words

6. Three outside sources needed

7. MLA format Header and Reference Page